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RESPIRIT
Returns and Complaints
Please send returns and complaints to the following address: HELLO@RESPIR.IT.
Important: Before initiating a return of the item, please contact us via email at HELLO@RESPIR.IT.
Important 2: We will provide you with the address for returning the purchased item as outlined in point 5 of the withdrawal from the agreement regulations (see below).
Complaints:
All complaints should be submitted to our company via email at HELLO@RESPIR.IT.
To expedite the complaints process, we recommend filling out the appropriate complaint form, which can be downloaded from the link at the bottom of the page (footer).
Please attach a document confirming the purchase from our company, if possible, along with the complaint form.
We commit to addressing the complaint within 14 days.
In the event of defects in the complaint, we will contact the customer within 7 days of receiving their call to promptly resolve the issue.
If necessary, we may request that you send us the product for assessment and verification of the complaint. Please use the following address for returning the complained goods:
RESPIRIT SP. Z O.O. UL. PUŁAWSKA 12/3, 02-566, WARSAW, POLAND
- For customers who are consumers, the seller is responsible for defects under the warranty as stipulated in Articles 556-576 of the Civil Code. The warranty does not apply to business customers.
Withdrawal from the contract without giving a reason (statutory right):
The statutory right to withdraw from the contract without giving a reason applies to all products.
The right must be exercised within 14 days from the receipt of the goods.
Prepare the goods for return and send them to the following address:
RESPIRIT SP. Z O.O. UL. PUŁAWSKA 12/3, 02-566, WARSAW, POLAND
We will refund the paid amount within 14 days from the date of receiving the returned goods by the courier.
You are responsible only for any diminished value of the item resulting from its use beyond what is necessary to determine its nature, characteristics, and functioning.
The refund will be issued using the same payment method used for the initial purchase unless otherwise indicated.
Important Information: Returns are accepted only through shipping. There is no possibility of returning goods in person.
Extra-judicial methods of settlement of complaints and claims:
As a consumer, you have the following options for using out-of-court methods to handle complaints and seek claims:
- Apply to the Permanent Consumer Arbitration Court operating at the Trade Inspection with an application for dispute settlement arising from the concluded sales agreement.
- Apply to the Voivodeship Inspector of Trade Inspection with an application for initiating mediation proceedings for amicable resolution of a dispute between you and the seller.
- Seek free assistance in settling a dispute between you and the seller, including the free assistance of the District (Municipal) Consumer Ombudsman or a social organization that is statutorily tasked with consumer protection (e.g., Consumer Federation, Polish Consumer Association). Advice is available at the Consumer Federation's free consumer helpline number 800 007 707 and the Polish Consumer Association via the email address PORADY@DLAKONSUMENTOW.PL.
- Submit your complaint through the EU ODR online platform, available at HTTP://EC.EUROPA.EU/CONSUMERS/ODR/.